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Contact Us


Fale Conosco is a communication channel between you and Instituto Oswaldo Cruz (IOC/Fiocruz).

Below, check out the most frequently asked questions received on Contact Us at IOC. If your request or request for information is not covered by one of the questions below, use the electronic form at the end of this page.

For criticism, praise, denunciation and complaints, please access the online form of Ombudsman Fiocruzi.

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Diseases and Vectors

The Dengue hotsite: Virus and Vector (www.ioc.fiocruz.br/dengue), developed in partnership with experts from the Oswaldo Cruz Institute, provides information on the most important aspects related to dengue. The tool has infographics, images and videos and also highlights the concept '10 Minutes against Aedes', which proposes weekly checking, lasting just ten minutes, of possible locations with the potential to become breeding sites in the domestic environment.

The Institute also provides a series of products and initiatives on mosquitoes Aedes aegypti, such as videos, books, comic books, booklets and other formats, produced by experts and professionals with extensive experience on the subject. Check it out here.

Malaria requires immediate treatment. In an articulated way and, adding the Research Laboratories in Malaria and Hematozoan Transmitters Instituto Oswaldo Cruz (IOC/Fiocruz) and the Service of Acute Febrile Syndromes of the National Institute of Infectious Diseases Evandro Chagas (INI/Fiocruz), the Reference Center for the Diagnosis of Malaria in the Extra-Amazon region carries out research, technological development, innovation and training of human resources in the field of malaria, with the aim of promoting better knowledge of this endemic disease and increasing the population's quality of life.

INI provides care to patients with suspected disease. For information about the disease, access the folder on the topic.
Contact numbers: (21) 3865-9506 / 9576 / 9636 / 8145 / 8165 / 9506
Malaria Phone: AFiocruz also provides a telephone for providing information, from 8 am to 18 pm, about malaria and places for its diagnosis: +55 21 9988-0113. It can be activated 24 hours a day in an emergency (febrile patient with suspected illness).

Achatina fulica (scientific name of the African snail) is a species of African origin, introduced in Brazil through an agricultural fair that took place in the 1980s, in the state of Paraná. With a high reproductive capacity, the mollusc has spread in 23 of the 26 Brazilian states and today it is considered a pest that invades and destroys vegetable gardens and gardens.

In the case of infestation, the main measure to be taken is control by means of scavenging. The use of pesticides is not recommended due to the high toxicity of these substances. The best option is manual collection with hands protected with gloves or plastic bags. This procedure can be carried out in the early morning or evening hours, when the snails are most active and it is possible to collect the greatest number of specimens. During the day, they hide to protect themselves from the sun.

After harvesting, IBAMA's Action Plan for the Control of Achatina fulica recommends that the molluscs be crushed, covered with quicklime and buried. Other options are to pour boiling water into a container to kill the collected snails or incinerate, as long as these procedures are carried out safely. The material can be bagged and disposed of in regular trash, but the shells must be broken so that they do not accumulate water and become foci for mosquitoes, such as Aedes aegypti, the vector of the dengue virus.

In Rio de Janeiro, outbreaks of African snails can be notified to the Civil Defense.

Read article on the topic

The problems involving the African snail mainly refer to environmental damage and nuisance caused by the destruction of gardens, vegetable gardens and small crops by these molluscs.

They can also transmit worms to humans, such as eosinophilic meningitis and abdominal angiostrongylosis, through ingestion of the larvae of these worms that emerge from the mucus of the African snail and can contaminate food and objects.

Therefore, it is best to protect your hands when handling them, thus reducing the likelihood of infection.

Care when collecting and disposing of animals:
In many Brazilian cities, shortly after the rains, the African snail invades backyards and vacant lots. Experts recommend some precautions for control:

- To carry out grooming, hands must be protected with gloves or plastic bags to avoid contact with the animal

- The collected snails must be crushed, covered with quicklime and buried

- Also collect the eggs, which are half-buried and proceed in the same way as for the collected animals

- The collected snails and eggs can also be killed with a chlorine solution, three equal parts of water to one of chlorine, but they must be left completely covered by this solution for 24 hours, before being discarded

- Throwing boiling water and incinerating are also options, but these procedures must be carried out safely

- The bagged material can also be disposed of in common trash, but the shells must be broken so that they do not accumulate water, becoming possible breeding grounds for mosquitoes

Read article on the topic

Several species of ticks can infest the environment and one of the sources of infestation is domestic animals. Regarding animals, it is recommended to avoid walking with dogs or cats in places where there is a high frequency of other animals. Also, keep the vet informed about infestations and ask for proper guidance for tick control. Control must be done together, that is, environment and animals must be treated at the same time.

Ticks can transmit different diseases and also cause allergic problems. If there is an infestation and any symptoms manifest, look for an infectious disease specialist or look for the hospital or health center closest to your home.

Caused by the protozoan Leishmania, leishmaniasis has two clinical forms: tegumentary or cutaneous leishmaniasis, which causes lesions on the skin and mucous membranes, and visceral leishmaniasis, the most serious form of the disease, which affects vital tissues such as the liver and spleen.
The transmitter is an insect called phlebotomine, which in Brazil is known by several names such as white wing, hard wing, straw mosquito, tatuquira and cangalhinha. Wild canids and rodents are some hosts of the parasite.

The symptoms of leishmaniasis are distinct and depend on the form of the disease. In the case of cutaneous or cutaneous leishmaniasis, the most common symptoms are lesions on the skin and mucous membranes. In relation to visceral leishmaniasis, symptoms are usually associated with fever, progressive weight loss, pallor, and an enlarged liver and spleen, a symptom known as hepatosplenomegaly.

Brazil is one of the countries with the highest number of human cases in the world. To fight the disease, the Ministry of Health has the Leishmaniasis Surveillance and Control Program.

Head lice infestation, or pediculosis, is not linked to poor hygiene, financial status or behavior. Anyone can get head lice, regardless of gender, ethnicity, hygiene or family income. 

Transmission occurs when there is close proximity to someone who is infested or by sharing personal items, such as clothes, towels, sheets, hairbrushes and helmets. To avoid getting lice, the main recommendation is to avoid sharing these items. 

+ Click here and read more questions and answers on the topic 

The fine steel comb is the most recommended method for removing lice and nits (as lice eggs are called). Every day, comb from the scalp to the end of the hair. 

The fine-tooth comb works on all hair textures and can be used with the help of cream or conditioner. As a complement, the vinegar and water solution (1 cup of vinegar to 1 cup of water) helps to loosen the nits that are stuck to the hair strands. 

After using the fine-tooth comb, the lice and nits removed should be placed in a glass container with liquid alcohol (70% content) or vinegar solution. They will not survive and will die. They should then be discarded in toilets or drains.

Another strategy is to use a fine-tooth comb while showering so that the insects are carried away with the running water, which will also kill them. 

+ Click here to read more questions and answers on the topic 

A fine-tooth comb is the simplest and most effective method for eliminating a lice infestation.

No product should be used without the guidance of healthcare professionals.

It is very easy to find homemade recipes or incorrect recommendations for poisons and insecticides, which are not effective and can be extremely toxic, and can even lead to death.   

Oral medications may also not be the best solution to end a lice infestation, as they do not eliminate the nits, leaving the person subject to new infestation.

Prolonged use of these medications can also cause side effects, such as liver damage. 

+ Click here and read more questions and answers on the topic 

Clinical diagnosis and care

The Viral Hepatitis Outpatient Clinic of the Oswaldo Cruz Institute (IOC/Fiocruz) offers public service for investigation and clinical treatment of different viral hepatitis (A, B, C, D and E). During this follow-up, laboratory tests are performed, including highly complex tests, for the diagnosis and monitoring of viral hepatitis. However, it does not offer anti-viral treatment for chronic hepatitis B and C. At the Outpatient Clinic, patients are treated by doctors specialized in one of the following programs and their approaches:

1. Program for the Early Diagnosis of Acute Hepatitis in the State of Rio de Janeiro.

  • Rapid identification of the etiology by the unified health system through clinical, epidemiological and laboratory investigations.
  • Adequate follow-up to ensure healing evolution and benign (non-fulminant) course.
  • Promote family screening when indicated to promote education and prevention measures.
  • Identify cases of acute liver failure and insert them early in the liver transplant program (Hospital Geral de Bonsucesso).

2. Program for Monitoring the Biochemical and Serological Profile for Hepatitis C Virus in Health Professionals with Biological Accident.

  • Provide outpatient and laboratory assistance to early identify acute cases of hepatitis C (asymptomatic): better therapeutic response in the acute phase.
  • Identify professionals who need immunization against hepatitis B.

3. Viral Hepatitis Assessment and Clarification Program.
Individuals with Chronic Hepatitis

  • Identify individuals who need anti-viral treatment through clinical and laboratory assessments to insert them into the treatment flowchart according to Ministry of Health ordinances.
  • Promote family screening when indicated to promote education and prevention measures.
  • Identify the need for preventive immunization for other hepatitis viruses (A or B).
  • Assess and refer pregnant women with chronic hepatitis B or C to specific prenatal units (Instituto Fernandes Figueira).
    Individuals with atypical serological conditions for viral hepatitis
  • Provide ambulatory care for investigation. Donors and Contacts
  • Provide outpatient care and promote preventive measures.

In addition to these programs, there is the SIASUS agreement, in which the Clinic receives patients with chronic hepatitis C virus who are followed up in referral hospitals for treatment with anti-viral drugs (Hospital Geral de Bonsucesso, Hospital Universitário Gaffreé Guinle, Santa Casa da Misericórdia, Hospital de Ipanema and Hospital da Lagoa) to carry out molecular tests.

For assistance, a medical referral letter is required (stating reason, summary of clinical findings and laboratory tests), identity document, CPF and proof of residence.

Patients are seen from Monday to Friday, with the exception of Thursday, which is exclusive to the SIASUS Agreement, from 8am to 11am. More information can be obtained by calling (21) 2562-1975 and (21) 2562-1971.

The Viral Hepatitis Outpatient Clinic is located on the F campusiocruz in Manguinhos (Av. Brasil, 4365 – RJ), at Pavilion 108 (near the entrance to Rua Leopoldo Bulhões).

The Oswaldo Cruz Institute is a national reference for leprosy. The service is performed at the Souza Araújo do IOC, on the following days and times: Mondays, Tuesdays and Thursdays, from 8:17 am to 8:12 pm, and Wednesdays and Fridays, from 21:2562 am to 1594:XNUMX pm, and on Fridays the service is aimed at communicators (patients' relatives) . More information by phone (XNUMX) XNUMX XNUMX.

The Souza Araújo Ambulatory is located on the Fiocruz in Manguinhos. The address is Avenida Brasil, 4365. Laboratory care is offered by referring a medical or health service. Leprosy is curable and treatment is free, offered by the Unified Health System.

The dermatoneurological examination is mandatory for all family members of patients diagnosed with leprosy. This examination must be performed at the health unit where the case is being treated. Only after this procedure is the need to apply the BCG vaccine evaluated. If the family member does not show any signs or symptoms of the disease on examination, does not have tuberculosis or HIV, or is not pregnant, she should take a dose of the BCG vaccine.

The most important thing is that everyone stay tuned for the signs and symptoms of the disease: areas of skin with color change or disturbance of sensitivity to heat or pain, thickening of the nerves, decreased muscle strength in the feet or hands, continuous nasal stuffiness , thickening of the skin and appearance of lumps. If any of these symptoms is noticed, the orientation is to seek a health service and the family member identifies himself as a leprosy contact.

The unit of Fiocruz that produces immunobiologicals is BioManguinhos. Immunizations against Yellow Fever, Poliomyelitis, Meningitis A and C and Triple Viral are produced by the unit. AFiocruz does not apply the vaccines it produces, as this is a responsibility of the National Immunization Program. More information on the application of vaccines can be obtained from the Ministry of Health's Dial-Saúde: 0800 61 1997.

No, the Institute does not carry out research in this area. The Institute is a national reference for Leprosy and Hepatitis.

Educational Materials and Other Products

The Oswaldo Cruz Institute offers a series of initiatives and activities that can be used in the classroom. Click here and check it out.

The publication Education, drugs and health: an experience with educators of educational programs can be requested by calling (21) 2562 1607, from the Laboratory of Education in Environment and Health of the IOC, or by email zigzaids@ioc.fiocruz.br. The book, developed by IOC in partnership with Instituto C&A de Desenvolvimento Social, it is aimed at educators, parents, managers and researchers. The objective is to stimulate the development of educational actions on drugs, capable of promoting communication, dialogue and the formation of support networks.

The game is available online on the website of IOC. Click here and check it out.

Human Resources

The Instituto Oswaldo Cruz annually opens enrollment for its curricular internship program, aimed at high school, professional and higher education students. More information can be obtained from the website of IOC, by telephone (21) 2562 1796 or by email stages@ioc.fiocruz.br.

The entrance to Fiocruz is carried out through public tender, in accordance with the Federal Constitution and Law 8.112/90.

Others

The visits to Fiocruz must be booked at the Museum of Life, by phone (21) 2590-6747 or by email recepcaomv@coc.fiocruz.br, leaving a phone number for contact.



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